Support

We reply within two business days.

Contact

Email riddance@nextep.watch. If you're reporting a problem, include your iPhone model and iOS version.

I deleted a photo by mistake

Open the Photos app › Albums › Recently Deleted. Everything Riddance clears out goes there first, and stays recoverable for 30 days. While sorting, Undo last swipe takes back a swipe, and nothing leaves your library until you tap Clear out.

How do the free swipes work?

You get 100 swipes every calendar month, with every feature. The count starts over on the 1st. Undoing a swipe gives it back. There are no ads and no waiting timers.

Bought the unlock, still limited?

Open Settings in Riddance and tap Restore purchase. The unlock is tied to your Apple Account and comes back on any iPhone signed in with it.

Riddance only shows some of my photos

You probably gave it limited access. Go to iPhone Settings › Riddance › Photos and choose Full Access, or pick more photos there.

Why does a photo show a size estimate?

Riddance shows the real file size when iOS reports it. For some items iOS doesn't say, so Riddance shows an estimate, marked with ≈.

Refunds

Apple handles every purchase and refund. Go to reportaproblem.apple.com, sign in, and choose the Riddance purchase.